Frequently asked questions
Yes all our products are 100% vegan.
No. Never. Our products are 100% cruelty free.
The range was formulated specifically for problem skin. It's designed to feel light yet rich in naturally active skin-nourishing ingredients, the formulas intensely hydrate without leaving skin or hair feeling greasy for an instantly soft, smooth complexion and nourished scalp. As with using any new product on problem skin, we would highly recommend patch testing first.
We manufacture all our products in the UK.
Yes. We work closely with our COSMOS Natural approved supplier to ensure you benefit from the best, ethically sourced, natural ingredients.
Yes. We have used amber glass wherever possible - the only products that use recyclable plastic are those that will be used in the shower and the scalp oil bottle (to help you squeeze the oil).
At present we're only offering the full range online, but we will be adding independent wellbeing shops, spa retreats and health food stores to our list of authorised stockists throughout the year.
STOCKISTS
Amaranth Bramhall
We try to provide as much information as possible via individual product pages. If you are unable to find the answer to your question, please reach out to us via the contact us page.
We always aim to ensure our customers love our products, but if you do need to return an order, we’re happy to help. Please email support@hannasillitoe.com for assistance.
If you wish to return your products for a refund please email us directly and we’ll take you through the process. Items should be in their tube with the sticker seal still affixed.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be notified of our delivery method upon placing your order.
This website is certified secure. Your credit card details are not stored by Hanna Sillitoe Ltd but by a secure payment system called Stripe. This payment system is certified PCI Service Provider level 1.
If you want more information on stripe click here to visit their website.
No, this is not a service we offer.